4k Video Downloader - Customer Support & FAQ

4k Video Downloader - Customer Support & FAQ
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Customer Support

Help & Customer Support

Find answers to frequently asked questions, subscription cancellation steps, or contact our team directly.

❓ Frequently Asked Questions

✦ How do I download and save a video?
Our app only downloads videos that are publicly available. Copy the public media link from Safari or your browser, open 4k Video Downloader, paste the link into the URL bar, and tap Analyze / Download. Select your desired resolution and the video will be saved directly into your local library.
✦ Where are my downloaded videos and MP3s stored?
All media is saved locally on your device in the app sandbox. You can access all files inside the app's Saved Library tab, or open the native iOS Files app and navigate to On My iPhone > 4k Video Downloader.
✦ How do I restore my Premium purchase or subscription?
Open the app's Settings / Preferences tab and tap Restore Purchases. Your active Apple ID subscription will be verified instantly through Apple StoreKit at zero additional charge.
✦ How can I cancel or manage my subscription?
Subscriptions are billed through Apple. To cancel:
  1. Open Settings on your iPhone or iPad.
  2. Tap your Name / Apple ID profile at the top.
  3. Tap Subscriptions.
  4. Select 4k Video Downloader and tap Cancel Subscription (or Cancel Free Trial).
✦ Can I extract audio or convert video to MP3?
Yes! Open the Video Tools tab in 4k Video Downloader and select Video to MP3. Choose your video to extract high-quality audio files for offline listening using local FFmpeg processing.
✦ Is any of my personal data or download history tracked?
No. 4k Video Downloader operates with an offline-first, zero-tracking design. We do not maintain user accounts, tracking analytics, or remote cloud databases. All files remain strictly on your device.

Need More Help?

Our dedicated support team is available to assist you with any questions, bug reports, or feature requests.

Email Support: support@endlesssecrets.cloud

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